Quality Assurance Program:
In order to meet our self-imposed quality requirements Stone employs a transcription review process that has been developed over many years.  Quality begins with the hiring process where we only hire experienced medical transcriptionists, we offer both initial and continuing quality feedback to our transcriptionists.  Stone has developed and continuously improves an in-house quality control program.

Although Stone only hires experienced medical transcriptionists, we offer both initial and continuing quality feedback to our transcriptionists.  Stone has developed and continuously improves an in-house quality control program.

The purpose of our Quality Assurance Plan is to identify areas that need improvement and then put procedures in place to improve those areas in a manner that is measurable and verifiable.  Despite the tremendous advances in technology, quality medical transcription depends to a large extent on personal skills – English grammar, understanding of medical terminology, medical experience, good listening skills and a large portion of intuitive common sense.  Our QA process can improve skills, but our most important factor in the QA process is to hire the right people in the first place.

Stone uses the above methodology to identify quality problems in our processes and work with the staff to develop a solution to the problem.

Stone's internal Quality Assurance program performs regular audits of documents, checking for spelling and grammatical errors and comparing dictation to transcription. Stone's quality review is continuous and places specific emphasis on new accounts.  We review the work of every transcriptionists on a regular, yet random, basis.  Any issues discovered are not only discussed with the transcriptionist involved but is disseminated to all transcriptionists – we find constant feedback to be the best learning tool.

We have found that the best way to ensure quality is for all transcriptionists to receive immediate and ongoing feedback from our quality control staff. The commitment to quality facilitates initial training, ongoing education, quality and morale. We review the quality of our reports in regular quality meetings and focus on continuous improvement toward quality goals.

Stone does not see quality as an option but a necessity. Our ongoing quality program increases the value of our services and provides us with a distinct competitive advantage.